WELCOME TO THE CHARTERED
MANAGER DIAGNOSTIC

The initial diagnostic is a self-assessment process that focuses on Business Impact, Continual Professional Development and 360-Degree assessment. You will be asked a series of questions devised to assist you to identify whether Chartered Manager is right for you. They help you identify a potential focus for demonstrating that you have made a significant improvement to organisational performance through the use of your management skills. Completion of this diagnostic should take no more than 10 - 15 minutes, once completed you will be provided with tailored feedback to start you on your route to Chartered Manager. Compulsory fields are marked with *

ABOUT YOU

Surname *
Forenames
Email *
Membership Number

SECTION 1 – BUSINESS IMPACT
Business Impact requires that you demonstrate that you have made ‘a significant difference in real terms’ to the success of your organisation as a direct result of your application of the Chartered Manager skills areas of Leading People and Managing Change. Consider the results of your management activities for the last 12 – 18 months and indicate if any of the following points are indicative of the impact you have created.

Q1) *I have been / am currently responsible for significantly benefiting my organisation through focusing on one or two of the impact areas listed below (minimum of one/maximum of two significant project required)*:

A	Implementing a major project that exceeded expectations, and/or delivered significant benefits, for either your organisation or your client organisation (if you are a consultant)?
B	Turning a department or business activity around?
C	Making significant savings or performance improvements?
D	Significantly improving customer retention?
E	Bringing about a change in culture and attitude that led to significant benefit realisation?
F	Significantly increasing profit and/or market share?
G	Maintaining a significant market position in a highly competitive market?
H	Making changes to organisational, divisional or departmental structures leading to significant benefit realisation?
I	Making changes to policies, systems or processes leading to significant benefit realisation?
J	Innovation in product development or market development leading to significant benefit realisation?
K	Implementation of a training programme with significant demonstrable improvements to the organisation?
L	Significantly improving organisational performance by a means not mentioned above?

* Q2) I can supply evidence now / in the near future, to support my claim to demonstrate:

A	How I used measures/indicators either qualitative and or quantitative. These will need to show the outcomes achieved against planned outcomes.
B	What I intended to achieve and how my activities translated into organisational improvement.
C	My application of leadership and change management skills.
D	Positive recognition of my input from those involved.
E	Recognition from the organisation that my actions led to significant benefit realisation.
F	Impact occurred in the last 12 - 18 months. (this must be selected to proceed)


* Q3) I used the following leadership skills (you do NOT have to cover all of the sub-headings in this category, but need a minimum of three):

A	Provide clear purpose and direction.
B	Inspire trust, respect and shared values.
C	Communicate clearly and succinctly.
D	Develop and support individuals and team members.
E	Resolve problems and conflicts with positive outcomes.
F	Consistently apply strategic thinking.
G	Adapt leadership style to take account of diverse situations.

* Q4) I used the following Managing Change skills (you do NOT have to cover all of the sub-headings in this category, but need a minimum of three):

A	Encourage others to be creative and innovative.
B	Identify opportunities for change and development.
C	Scope, plan and drive change.
D	Manage others through the change process.
E	Take account of all stakeholder issues.

SECTION 2 – 360 DEGREE ASSESSMENT
This section focuses on the need to identify 6 colleagues to confirm that you are a high quality manager across the full range of Chartered Manager skill areas. Each person will be requested to complete the questionnaire you completed in Section 1 above.

* Q5) I can identify the following colleagues to provide feedback on my use of the management skills in a working context:

A	A line manager (or commissioning client – I am a consultant)
B	Two colleagues or clients or suppliers
C	Three direct reports, or three people engaged with you on a significant project

SECTION 3 – CONTINUAL PROFESSIONAL DEVELOPMENT (CPD)
For this section you will need to consider the learning and development activities you have completed over the last 12 – 18 months that have supported your management development.

*Q6) I am able to identify a number of learning and development objectives that show my management skills and/or knowledge has been improved through undertaking the following activities:

A	Formal training (short courses or formal qualifications)
B	Informal development (work shadowing, observing, discussions etc)
C	Receiving mentoring/coaching
D	Self development (reading, research, writing for publications etc)
E	Workplace experience and practice
F	Job rotation, secondment, attachment or volunteering for projects
G	Peer group contacts (networking, seminars, Institute branch events etc)
H	Asking for feedback from colleagues or customers

* Q7) I have developed the following skill areas through undertaking learning and development activities over the last 12 – 18 months. (At least one should be covered):

A	Leading People
B	Managing Change
C	Meeting Customer Needs
D	Managing Information and Knowledge
E	Managing Projects, Processes and Resources
F	Managing Yourself

Q8) I can provide evidence of undertaking these activities and of improved application of this management skill at work. For example, by providing copies of training documentation and testimonials from my employer and/or colleagues:

	Yes
	No